Executive – Operations

Job description

We are looking for a highly skilled and experienced Executive - Operations to join our team at STARTEK. The ideal candidate will have a strong background in operations management and be able to work effectively in a fast-paced environment.

Roles and Responsibility

• Manage and oversee daily operational activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase operational effectiveness.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze operational data to identify trends and areas for improvement.
• Implement and maintain quality control measures to ensure high standards.
• Lead and motivate a team of operations professionals to achieve their goals.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and management skills, with the ability to motivate teams.
• Excellent analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build relationships.
• Experience with operational software and systems, and the ability to learn new technologies.

Role: Operations - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG:Any Graduate

PG:Any Postgraduate

Key Skills

operations managementoperationsquality controlleadershipcommunication and interpersonal skills

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About company

Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.